5 Ways Wayfinding Kiosks can Improve Customer Experience

Personalised Concierge-style Service

Touch screen monitor technology has become increasingly popular in the last few years due to its versatility and ability to improve customer service. One particular application of touch screen technology that has been gaining in popularity is Wayfinding Kiosks. Businesses and organizations are quickly seeing the positive impacts that concierge-like service is having on their customers. Let’s take a look at 5 ways Wayfinding Kiosks are becoming one of the most effective self-service methods to improve customer service.

What is a Wayfinding Kiosk?

A Wayfinding Kiosk has an interactive touch screen monitor to provide a convenient self-service way for customers to quickly access information. Customers of all ability levels can use simple finger gestures like tap, swipe, pinch, and pan to easily interact with the touch screen monitor.

Most Wayfinding Kiosks are designed to provide customers with a personalized service offering directions, digital maps, contact details, and other important information to help them navigate their way around a large facility.

Wayfinding Kiosks can be found in a variety of environments like hospitals, education facilities, airports, large stores, shopping centers, hotels, and other businesses with a large footprint.

5 Ways Wayfinding Kiosks can Improve Customer Experience

1. Ease of navigation:

Wayfinding Kiosks can provide customers with a fast and efficient way to find their way to their desired destination. Customers can access interactive maps, accurate directions, and other information via the touch screen monitor of the kiosk, making it easy for them to find their way around a facility. Wayfinding Kiosks can save customers time, reduce frustrations and eliminate the need to ask staff for directions.

2. Accessible with multilingual support:

Wayfinding Kiosks can be designed to be accessed by anyone. Regardless of physical or cognitive ability or language barrier. Wayfinding Kiosks come in different sizes with different screen orientations such as heights, and screen angles so they can be easily used by customers in a seated or standing position. Wayfinding Kiosks can also be designed to display information in multiple languages, making it easier for customers who speak a different language.

3. Increased Customer Engagement:

Wayfinding Kiosks can be used to engage customers in a more interactive way. Businesses can place promotional messages on the touch screen monitors to keep customers informed of things like new products and upcoming events, while they are searching for directions. Customer feedback can also be gained through interactive surveys providing valuable business insights.

4. Save customers and staff time:

By providing customers with detailed information and directions, Wayfinding Kiosks can help reduce the amount of time it takes for customers to find what they need. This can help to improve the overall customer experience, as customers will spend less time searching for what they need and more time actually using your product or service. Self-service navigation also eliminates the need for staff assistance, therefore saving time for staff members as well.

5. Improve Brand Awareness:

Wayfinding Kiosks can be used to promote a business’s brand by adding its logo to the kiosk structure. This will help increase a business’s visibility and will make customers more likely to remember their brand.

The InTouch Range of Wayfinding Kiosks

We specialize in touch screen monitor kiosks and are happy to show you the latest models in our new slimline range. All the kiosks have been cleverly designed, manufactured, built, and are supported right here in Australia, and come with a 3-year return to-base warranty.


One of our latest slimline design kiosks is the KIO430L-SLIM touch screen kiosk. We’ve combined all of our favorite design features with the large 43″ landscape touch screen ideal for wayfinding and other interactive applications.

KIO430L-SLIM Touch Screen Kiosk

Key features:

  • Thinnest bezel on the market today for maximum visual impact
  • Edge-to-edge protective toughened glass
  • Fast responsive 10-point multi-touch technology
  • Robust steel construction, durable powder-coated finish
  • Freestanding design with the option to bolt the base plate down
  • Key lockable tamper-resistant side access panel
  • Windows 10 and 11 compatible, driver free, plug-and-play
  • Branding opportunities available


The KIO430P-TOTEM is our newest look touch screen kiosk. The slim bezel maximizes visual impact, and the edge-to-edge toughened glass draws your audience in offering them a touch screen experience like no other.

KIO430P-TOTEM Touch Screen Kiosk

Key features;

  • 43″ portrait touch screen
  • Small footprint kiosk
  • Built-in stereo speakers
  • 10-point multi-touch technology
  • Key lockable tamper-resistant access door
  • Free-standing design with the option to bolt the base plate down
  • Windows 10 and 11 compatible, driver free, plug-and-play
  • Large fascia for branding


Also a new model, the KIO320L-SLIM 32″ landscape kiosk is visually appealing with soft corners, streamlined tapers, and touch screen edge-to-edge glass. By ergonomic design, the touch screen height and angle have been carefully considered so that the kiosk can be comfortably interacted with by both seated and standing customers, perfect for public interaction.

Key features

  • 32” commercial grade landscape touch screen monitor
  • 10-point multi-touch technology
  • Solid steel construction with durable powder coat finish
  • Industrial strength components perfect for high-traffic areas
  • Free-standing design with the option to bolt the base plate down
  • Cooled with a multi-speed fan and louvers
  • Key lockable access door, tamper-resistant design
  • Windows 10 and 11 compatible, driver free, plug-and-play
  • Wayfinding Kiosks do add to a Customer’s Experience


We have supplied Wayfinding Kiosks to hundreds of businesses around Australia that have seen the benefits that a self-service kiosk can bring to their customers. Not only do kiosks improve navigation, and efficiency and provide greater accessibility, but they also interact with your customers to create a more personalized enjoyable experience.

If you would like to discuss how a Wayfinding Kiosk can improve your customer’s buying experience, please don’t hesitate to get in touch with our sales team. Drop them a line at [email protected] or call 1300 557 219 today.