State: Australia Wide
Overview: 7-Eleven has created a new revenue stream and expanded its services with ParcelMate® which allows customers to send and receive packages from 7-Eleven stores, 24/7. ParcelMate® is an in-store packing bay combined with an electronic locker, each fitted with an interactive touch screen which enables 7-Eleven customers to both send and receive parcels. InTouch designed and manufactured the bespoke ParcelMate® units with a careful balance of aesthetics, ergonomics, reliability and easy serviceability. 7-Eleven deployed the ParcelMate®️service in 575 stores across Australia and continues to roll out more.
Requirement: 7-Eleven has an extensive footprint across Australia with over 700 retail stores. It saw the opportunity to expand its service offering, create a new revenue stream from its existing retail space and offer consumers choice and reliability in parcel services.
Solution: 550+ Bespoke 15.6″ Touch Screen Kiosks – ParcelMate is an in-store packing bay – or ‘station’ – combined with an electronic locker, each fitted with an interactive touch screen which enables 7-Eleven customers to both send and receive parcels. To send parcels, customers simply pop their item in the right sized satchel or box, print a delivery label, scan the item and then pay the relevant flat rate at any 7-Eleven store.