All new Goods carry a twelve month, return to base, parts and labour warranty unless otherwise stated. Damage caused by misuse or abuse, electrical damage due to power fluctuations such as surges or spikes, incompatible consumables or software, are not covered under warranty. Consumables or incorrect operation of any Goods according to the manufacturers’ recommendations are not covered under warranty. Proof of purchase is to be supplied with all warranty claims.
We must repair or replace any second hand, or demonstration item sold by us if there is any manufacturing defect in material or workmanship within 3 months of delivery unless otherwise specified in writing.
Our warranty is subject to the following exemptions:
To the extent permissible by law, all warranties and conditions, whether express or implied by law, other than those set out above are excluded. Our liability for breach of any warranty set out above or which cannot be excluded by law is limited to, to the extent permissible by law, at our option:
In the case of goods:
In the case of services:
Some products may be covered by a warranty period of up to 3 years, and this will be indicated on tax invoice paperwork for your records. Warranty period commences from time of dispatch from Our warehouse. If goods are manufactured by a company other than Us, we must use our reasonable endeavours to assist you to obtain the benefit of any guarantee or warranty offered by the original supplier or manufacturer of any goods that we supply to you.
Variations in specifications. We reserve the right to vary the specifications or performance criteria of any product from time to time and to obtain products from different sources, at our absolute discretion. We may do that without telling you, provided we have reasonable grounds for believing that the alternative product offered is substantially similar to that previously offered or represents an improvement.
Availability of spare parts. We make every reasonable effort to ensure the reasonable availability of spare parts for any particular product type for at least 5 years from the commencement of the product life cycle. We are not liable if, having used reasonable efforts, we are unable to do so for a temporary or permanent period. Likewise, we may not be able to arrange for the availability of spare parts after the end of that 5-year period.
Software. We are a hardware specialist and as such, cannot warrant any software provided, including but not limited to Microsoft Windows Operating System. Although We will use our reasonable endeavours to open channels of communication, all support and troubleshooting for software is to be handled directly with the software developers of the supplied software package. It is the responsibility of the customer to determine if the software will achieve the required function prior to purchase, and to obtain sufficient support packages from the software developer to support the package and any ongoing maintenance required.