Future of Self-Serve Kiosks: How Restaurants are Leveraging Self-Service Tech

Reducing customer queues and wait times

The world of dining out is undergoing a significant transformation, thanks to the emergence of self-service touch screen kiosks in Australia and internationally. These kiosk solutions are changing the landscape of restaurants, offering patrons a novel way to interact with menus, place orders, and customize meals according to their preferences. Gone are the days when customers had to wait in long lines or struggle to flag down a busy waiter to place their orders. The introduction of self-service kiosks has redefined the dining experience, providing a convenient and efficient way for patrons to interact with restaurant menus and place their orders. These kiosk solutions serve as an extension of the restaurant’s service, offering an interactive and intuitive platform for customers to engage with.

In this article, we explore how Australian restaurants are harnessing the capabilities of self-service kiosks to enhance customer experiences, streamline operations, and address challenges associated with traditional ordering methods.

Benefits of Self-service Kiosks in Restaurants 

Some of their benefits include:

Always Available

One of the standout advantages of self-service kiosks is their round-the-clock availability. While human employees may be restricted by working hours, breaks, and shifts, self-service kiosks are always ready to take orders, regardless of the time of day. They don’t take “sickies”. They don’t decide to get another better paid job with no notice given. In recent years it has been difficult for many restaurants to find staff in Australia. But self-order kiosks are always available to keep taking your orders.

Speedy Service and Reduced Wait Times

Long wait times are a common deterrent for customers dining out. Self-service kiosks expedite the ordering process, ensuring that customers receive their meals in a timely manner. This improved speed of service contributes to a more positive dining experience.

Empowering Customer Control

The concept of a self-ordering kiosk is rooted in customer empowerment. These kiosk solutions enable patrons to take control of their dining experience by allowing them to browse menus, explore options, and tailor orders to their exact preferences. From ingredient modifications to portion sizes, these kiosks provide an interactive platform for customers to create their perfect meal. This level of customization not only meets individual dietary needs but also enhances customer satisfaction.

Reduced Social Pressure

For many customers, there is less pressure when interacting with a self-ordering kiosk than with a human order taker. They don’t have to talk to anyone. They can take their time. They don’t feel judged. They aren’t conscious of the queue behind them, and they can keep ordering extras everything that they want, without being hurried.

Reduced Order Inaccuracies: Minimizing Human Error

Employee order taking errors can lead to customer dissatisfaction and wasted resources. Self-service kiosks mitigate this risk by allowing customers to input their orders directly, minimizing the potential for miscommunication between customers and staff.

Boosting Revenue through Upselling Opportunities

Self-service kiosks strategically present customers with upselling suggestions, such as combo meals, add-ons, or special promotions. This not only increases the average order value but also enhances the overall dining experience by introducing customers to new menu offerings. In addition, if the customer wants to order something further part way through their meal, they know how simple and fast the ordering process was, and that they didn’t need to queue, and so are more likely to return to place a second order.

Enhanced Customer Service

Self-service kiosks can at times complement rather than replace human staff. Employees can focus on delivering exceptional customer service, addressing special requests, and ensuring a seamless dining experience, while the kiosks handle the technical aspects of order placement.

Overcome Language Barriers

In culturally diverse locations, self-service kiosks can provide multilingual menus and options, eliminating language barriers that might occur when customers communicate with non-native-speaking staff members.

Efficient Handling of Peak Hours

During peak dining hours, traditional ordering processes can lead to long wait times and overwhelmed or unavailable staff. Self-service kiosks ease the pressure on staff and ensure efficient order processing even during high-demand periods.

KIO215P-CT - 22" Touch Screen Digital Kiosks

The Edge Over Mobile Apps: Why Self-Service Kiosks Triumph

Many restaurants are using mobile apps for their self-ordering solution. However, self-service kiosk solutions offer distinct advantages that make them more beneficial than the mobile apps, or an effective tool for using in conjunction with a mobile app.

These benefits include:

Accessibility for all ages and demographics

Self-service kiosks offer an immediate and intuitive interface for customers of all ages and demographics. The physical presence of kiosks simplifies navigation and eliminates the need to download and set up an app. Not all patrons may have smartphones or prefer using apps for ordering. Self-service kiosks provide an inclusive option for everyone, allowing all customers to access the benefits of digital ordering. If a customer has a question during their ordering, they provide a much larger interface for a staff member to assist them than a small mobile phone screen.

No need to download an app

Some customers don’t want to download another app. They may have a low data allowance. Or they may feel that they don’t want another app on their phone. Or the mobile phone battery may be low. There are a multitude of reasons, why customers can hesitate to download the app, and a self-service kiosk gives them another option.

Increased privacy

Many customers are becoming conscious about their personal data. They may be hesitant to communicate personal information, and don’t want to register their email address, phone number or even their name.

Minimized Technical Hurdles

While mobile apps may face compatibility issues, network problems, or battery drain, self-service kiosk solutions offer a reliable, dedicated solution that sidesteps potential technical challenges. Don’t let your business be unable to take orders, just because a local mobile phone tower is down.

Redefining the Restaurant Landscape with Self-service Kiosks

Self-service touch screen kiosks are redefining the restaurant landscape by offering a dynamic, efficient, and convenient way for customers to interact with menus and place orders. With their round-the-clock availability, customer empowerment, streamlined efficiency, personalisation, and advantages over mobile apps, self-service kiosks have become an invaluable asset to the dining industry. As technology continues to evolve, these kiosk solutions stand at the forefront of innovation, shaping how diners engage with restaurants and setting the stage for a more customer-centric and efficient dining experience.

About InTouch Screens

To find out more about selecting the right touch screen technology for your application, please contact our team of touch screen experts. InTouch Screen is a leading Australian supplier of commercial grade touch screen kiosks. We specialise in both touch screen monitors and touch screen kiosks and are able to provide expert advice for your touch screen solution. We have rolled out hundreds of touch screen projects with thousands of touch screen installations across Australia. We work with large and small companies, and are an approved supplier to all levels of Australian governments.

To find out more about selecting an Australian touch screen supplier, or on how we can support you in sourcing your touch screen solution please contact our touch screen experts. The team at InTouch Screens are standing by to talk to you regarding your next project. Visit our customer Gallery to see some of our latest projects. Chat to our sales team today on 1300 557 219 or email.