How Self-Service Kiosks are Enabling Contactless Payments & Transactions

Serving customers more effectively and efficiently

A key trend in businesses is the use of self-service kiosks to serve customers more effectively and more efficiently. In recent years, the COVID-19 pandemic has fast-tracked this trend as businesses also look for ways to reduce face-to-face interactions and physical contact to provide a safe environment for customers to make payments and complete transactions. Self-order self-payment touch screen kiosks are a great option to facilitate contactless transactions. In this article, we will explore how self-order-self-payment touch screen kiosks are enabling contactless payments and transactions, the benefits of using self-service kiosks and why this market trend will continue.

What is a Self-service Kiosk?

A self-service touch screen kiosk is designed to allow customers to serve themselves without the need for staff assistance. The touch screen allows customers to interact with the business and their products. The purpose-built kiosk houses the touch screen and can accommodate peripherals such as a barcode or QR code scanner, EFTPOS payment terminal bracket, thermal receipt printer, speaker or camera that may be required for your application.


Self-order self-payment touch screen kiosks, like the KIO215P-CT countertop kiosk pictured above, are commonly used in quick service restaurants allowing customers to review menus, place an order, and pay for their food all in one transaction.


KIO430L_SLIM Touch Screen Kiosk

In a retail store, customers can use a freestanding self-order self-payment touch screen kiosk like the KIO430L-SLIM pictured above, to look through the product range, place orders, and pay for items, even if the items are not available in-store.

Who is Using Self-Service Kiosks to Enable Contactless Payments and Transactions

Self-order self-payment touch screen kiosks for contactless payments and transactions are not just limited to quick service restaurants and retail stores, they have proven to be an efficient and cost-effective solution in other industries too.

  • Students in education facilities can pay tuition fees.
  • Tickets can be purchased in tourist attractions or passengers can purchase tickets for transportation.
  • Overdue fines can be paid to libraries.
  • Residents can pay council rates, fines, registrations, and much more.

How Self-order Self-payment Kiosks Work

Self-order self-payment kiosks are designed to be user-friendly. The software that runs on the hardware has clear instructions and prompts to guide customers through each step of the process. To make a payment, customers simply follow the on-screen instructions and select their preferred payment method to complete the transaction. Customers can make payments quickly and easily by using their smartphones or contactless cards. These payment methods do not require physical contact with the kiosk or card reader, making them a convenient and safe option for customers.

Advantages of Using Self-Service Kiosks

Here are just some of the benefits of using self-service kiosks to enable contactless payments and transactions for businesses and their customers.

Payment flexibility

Self-order self-payment kiosks allow businesses to offer a variety of payment options to their customers including mobile payments and contactless cards. This offers customers the flexibility to complete their purchases using the payment method of their choice.

Convenient fast customer service

Self-service kiosks are designed to provide businesses with a quick convenient way to complete customer transactions. Waiting times can be reduced as customers can serve themselves without having to wait for staff assistance which can enhance a customer’s overall experience. This can be particularly beneficial for businesses that operate in high-traffic areas, where there is a constant demand for transactions, and during busy peak times. This can also help to build customer loyalty and encourage customers to return again and again.

Upselling opportunities

Self-order self-payment kiosks have the ability to upsell products and services as customers make their way through the automated process. This can lead to an increase in revenue and profitability.

Reduce labour costs

Self-service kiosks can automate routine tasks like taking orders and processing payments reducing the need for staff interaction. Not only does this help businesses process transactions more quickly and efficiently, it reduces the number of service staff required, and allows service staff to spend more time with customers who require additional assistance.

Improve order accuracy

Self-service kiosks are designed to be user-friendly and easy to use, with clear instructions and prompts that guide customers through each step of the transaction process. This can help reduce errors and improve the accuracy of transactions.

Gather valuable business insights

Businesses that use self-order self-payment touch screen kiosks can gain a lot of insights into their customer’s behaviours and preferences. The data collected can look at customer trends, like the busiest time of the day, the most popular products, and what products are purchased together. Reliable metric information like this can be used to decide if products need tweaking or removing altogether, or when to host promotions to encourage sales.

Self-order Self-payment Kiosks are the Future

With so many benefits for businesses and their customers, self-service touch screen technology is here to stay. Improved customer service that is fast and reliable and provides valuable business insights that future decisions can be based on are only going to help a business grow. Take a look at some of the businesses that have already installed our self-order self-payment touch screens for their customers to use.

InTouch Screens

InTouch Screens are a trusted Australian supplier of touch screen kiosks. Our new slimline touch screen kiosk range is visually appealing with a floating screen design to really draw users in. Our touch screens deliver crystal clear sharp images, have 10-point PCAP multi-touch technology, and pure flat edge-to-edge commercial glass for ease of cleaning. Our robust kiosks are tamper-resistant, have key-lockable access doors, and are modular by design so can be tailored to suit your application. They also offer branding opportunities, plus our kiosks and touch screens come with a 3-year RTB warranty.

If you would like to explore our range of self-service touch screen kiosks for contactless payments and transactions for your business, please don’t hesitate to get in touch with our sales team. Drop them a line at [email protected] or call 1300 557 219 today.