Industrial vs. Commercial Touch Screen Monitors: Which is Better for Your Business?

Understand the differences

When it comes to touch screen monitors, there are two main types that businesses consider: industrial and commercial. Both types offer a range of benefits and can be used in a variety of settings, but they are designed for different purposes and have different features and capabilities. The third type is consumer grade. Consumer grade touch screen monitors can be difficult to differentiate from the industrial and particularly commercial grade touch screens monitors, and so it is important to understand the differences. The main difference between industrial touch screen monitors and commercial touch screen monitors is the level of durability and ruggedness.

Industrial Touch Screen Monitors

Industrial touch screen monitors are specifically designed for use in harsh, demanding environments, such as factories, warehouses, mines and production lines. They are also often used in public or other environments that require a more ruggedized touch screen solution. These monitors may be built to withstand impact, vibration, scratches, and other physical stresses. But in most cases, they are not built to withstand all of these stresses, since this would be too expensive and overkill for most environments. Hence it is important to understand what stresses may be experienced in your environment, and which won’t. Your touch screen kiosk solution may for example be subject to impact or scratching, but not water. In this case you may be requiring reinforced glass and a rugged enclosure, but not need to pay for a touch screen kiosk solution that is water proof.

Commercial Grade Touch Screen Monitors

On the other hand, commercial touch screens are designed for use in less rugged environments, such as retail stores, restaurants, and offices. They are typically less durable and may not be able to withstand the same level of physical stress as industrial monitors. What differentiates them most from consumer grade monitors is the quality of their internal components rather than the ruggedness and water and dust sealing of their housing. Since their housing does not need to be as ruggedised, commercial grade touch screen monitors tend to be more aesthetically pleasing than their industrial equivalents.

Commercial grade monitors are typically more lightweight and aesthetically pleasing than industrial monitors. While they may not be as rugged as industrial monitors, commercial touch screen monitors can still be very durable and reliable, and they can be an excellent choice for businesses that need a high-quality display for customer-facing applications. For example, at InTouch Screens, our commercial grade touch screen monitors still incorporate toughened glass, making them suitable for environments requiring a moderate level of impact and scratch resistance.

Consumer Grade Touch Screen Monitors

Be careful to ensure that the touch screen monitors that you are considering are really commercial quality. Often consumer grade monitors are sold through regular IT supply channels, (rather than specialist touch screen suppliers) and can have similar specifications to a commercial grade monitor. They are similar to a commercial grade computer versus a consumer grade computer. Companies that want reliable equipment that can withstand long term daily use know that it’s worth investing in the commercial grade equipment even when the specifications can be similar to their consumer grade equivalents.

One of the easiest ways to differentiate them is by checking the warranty offered. A 3-year 24 hour per day, 7 days per week warranty is a good indication that the manufacturer has incorporated quality components that they are comfortable warrantying for consistent use. Consumer grade screens can fail, particularly when there are buttons on the front that tend to be damaged by constant use. Often the cost of replacing consumer grade monitors, together with the costs of downtime, and poor user experience will significantly outweigh the initial higher investment of a commercial quality touch screen monitor.

How to Choose Between an Industrial or Commercial Quality Touch Screen Monitor

So, which type of touch screen monitor is better for a particular setting? It really depends on the needs and demands of the environment. Here are a few things to consider when deciding between industrial and commercial touch screen monitors.

1. Durability

If the touch screen will be used in a harsh, demanding environment, an industrial touch screen monitor is probably the better choice. This can include rough users, careless users, potential vandalism, presence of dust, water or other substances, environments with liquids, installation in machinery, or around heavy machinery or equipment, and use by the public.

2. Aesthetics

If the touch screen will be used in a more traditional office or retail setting, particularly where first impressions matter, a commercial touch screen monitor may be a better choice. These monitors tend to look more like a traditional display monitor, mixed with elements of a smart phone, with thin bezels, nice curved corners, and nicer finishes on the frame.

3. Cost

Industrial touch screens tend to be more expensive than commercial touch screen, due to their added durability and ruggedness. If cost is a major consideration, and the ruggedised features are not essential, a commercial touch screen monitor may be the better choice. Be aware though that there are a range of prices for industrial touch screen monitors, depending on how rugged and well-sealed the monitor needs to be. At InTouch Screens we sell industrial touch screen monitors that are not much more expensive than their commercial grade equivalents to customers who only need a moderate level of ruggedness.



So, which type of touch screen monitor is best for your business? It really depends on your specific needs and requirements. If you are looking for a monitor that can withstand harsh industrial conditions and continue to operate reliably, then an industrial monitor is probably the better choice. On the other hand, if you need a more aesthetically pleasing display for customer-facing applications, then a commercial monitor may be the better option. By considering the durability, functionality, and budgetary needs of your organization, you can choose the touch screen monitors that will best meet your needs.

About InTouch Screens

At InTouch Screens we supply both industrial and commercial grade touch screen monitors. We do not supply consumer grade monitors. So whatever you choose, you can be assured of high quality components and a touch screen solution that will function reliably even if it is used 24 hours a day, seven days a week.

To find out more about selecting the right touch screen technology for your application, please contact our team of touch screen experts. InTouch Screen is a leading Australian supplier of commercial grade touch screen monitors. We specialise in both touch screen monitors and touch screen kiosks and are able to provide expert advice for your touch screen solution. We have rolled out hundreds of touch screen projects with thousands of touch screen installations across Australia. We work with large and small companies, and are an approved supplier to all levels of Australian government.

To find out more about selecting a touch screen supplier, or how we can support you in sourcing your touch screen solution, please contact our touch screen experts. The team at InTouch Screens are standing by to talk to you regarding your next project. Visit our customer Gallery to see some of our latest projects. Chat to our sales team today on 1300 557 219 or email [email protected].