Reduce customer frustration with self-order and self-payment touch screen kiosks

Innovative customer service technology

Self-order and self-payment touch screen kiosks are leading the way in improving customer service standards in quick service restaurants and retail environments where speed and efficiency are important factors in providing a positive customer experience. Replacing manual ordering processes that can be slow and cumbersome with self-service touch screen kiosks can remove some of the frustrations customers can face like long queues, incorrect orders, or simply that they cannot find a staff member to assist them. Let’s take a look at how self-order and self-payment touch screen kiosks can reduce customer frustration and create a more seamless and satisfying experience.

What is a Self-order Self-payment Kiosk?

In short, self-order self-payment kiosks allow customers to serve themselves without the need for staff assistance. The touch screen allows customers to view information on the screen and enter the required information, including payment, with the touch of a finger. Self-order self-payment kiosks can be floor standing or sit on a countertop depending on the location and space available. Landscape or portrait screen orientation along with a range of peripherals allows for easy adaption for your applications.

In quick service restaurants (QSR) and cafes, customers can take their time to review the full menu, before placing an order and paying for it themselves.

In retail stores, customers can browse the full product range, read product information, and have similar products suggested to them as well as scan or order and pay for items themselves.

Reducing Customer Frustrations with Touch Screen Kiosks

Here’s how self-order self-payment kiosks can help to avoid customers from becoming frustrated;

Reduce queues and wait times

In today’s fast-paced environment, some customers can be easily frustrated just by having to wait. Self-order and self-payment kiosks can reduce wait times by allowing customers to serve themselves at their own convenience. When customers use a touch screen kiosk to place their order, they can do so quickly and efficiently, without the need to wait in a long line or interact with busy service staff. Using multiple kiosks that can process orders and payments simultaneously can further reduce queue bottlenecks and lead to greater customer satisfaction.

Streamline and automate processes

Self-order and self-payment touch screen kiosks can streamline the sales process and guide a customer quickly through the necessary steps. The automated process can provide a logical ordering path and a familiar process for regular customers.

Improve order accuracy

Self-order self-payment touch screen kiosks can reduce the likelihood of errors as they give customers more control over their orders. Customers can take their time to browse the products on offer, read descriptions or review menu items, and make informed decisions about their order. Before finalising and paying, a customer can confirm the details are correct. Self-ordering self-payment solutions can help to prevent frustration from any misunderstandings between customers and staff.

Provide accurate information

Self-order self-payment touch screen kiosks can be easily updated to ensure your customers are receiving the latest information. New product releases can be added to the system quickly, and discontinued lines removed. Customers can be instantly advised of out-of-stock items to save any disappointment.


InTouch self-order self-payment touch screens kiosks feature 10-point multi-touch technology that allows users to operate the screen with simple finger gestures like swipe, pinch, pan, tap, and double tap. To learn more, you might like to read our article on 10-point multi-touch technology.

Increase customer satisfaction

Self-service is a win-win situation for customers and businesses. Customers love the flexibility and convenience offered to find solutions in their own time and at their own pace.

At the same time, this helps to relieve the burden on staff, especially during busy times, and allows staff to deal with unique and complicated problems that require their attention.

Provide quick efficient service

One of the biggest advantages of self-order self-payment touch screen kiosks is the speed and efficiency they offer. Rather than waiting in long lines, customers can simply approach the kiosk, place their order, and make a payment all in one go. This can be especially beneficial during peak hours when lines tend to be longer, reducing wait times and frustration.

Convenience and Accessible

Self-service touch screen kiosks offer a convenient and accessible way for customers who may have difficulty communicating with a staff member due to a language barrier, hearing impairment, or another challenge. Self-order self-payment kiosks can help make all customers feel welcome and easily place their orders.

Touch Screen Kiosks: Innovative Self-service Technology

Self-order self-payment touch screen kiosks are a valuable tool for businesses looking to improve customer satisfaction and reduce frustration. The user-friendly solution provides customers with a self-service option that can reduce wait times, streamline the ordering processes, improve order accuracy, offer efficient service and instant payment. What customers don’t want to skip waiting and pay without delay?

InTouch Screens

InTouch Screens are a trusted Australian supplier of touch screen kiosks. Our new slimline touch screen kiosk range is visually appealing with a floating screen design to really draw users in. Our touch screens deliver crystal clear sharp images, have 10-point multi-touch technology, and pure flat edge-to-edge glass for ease of cleaning. Our robust kiosks are tamper-resistant, have key-lockable access doors, and are modular by design so can be tailored to suit your application. They also offer branding opportunities, plus most of our kiosks come with a 3-year RTB warranty.

If you would like to explore our range of self-order self-payment touch screen kiosks for your business, please don’t hesitate to get in touch with our sales team. Drop them a line at [email protected] or call 1300 557 219 today.