Self-Ordering Kiosks: Why Are Kiosks Essential For Business in 2024

Self-ordering kiosks are essential for businesses seeking competitive advantage

In the bustling landscape of the fast food industry, innovation is the key to staying ahead of the competition. One such innovation that has taken the dining industry by storm is the self-ordering kiosk. The prevalence of these sleek, user-friendly devices has skyrocketed, transforming the way customers interact with businesses. At the forefront of this revolution is InTouch Screens, a leading Australian supplier of cutting-edge self-order kiosk solutions. Let’s delve into why these kiosks have become indispensable for businesses and how they are reshaping the customer experience landscape.

The Rise of Self-Ordering Kiosks

Gone are the days of long queues and impatient customers. With self-ordering kiosks becoming increasingly popular, patrons now expect to have the freedom to browse menus, customise orders, and complete transactions at their own pace. It’s no wonder that these kiosks have become the preferred choice for consumers, leading to a notable shift in customer behaviour. Nowadays, it’s common to see customers using kiosks to place their orders, even queuing up to use them when staff members are available at the counter with no customers waiting to be served.

In this article, we will discuss this surprising phenomenon, and how businesses can use this change in customer behaviour to benefit their business.

Streamlined Operations and Cost Savings

One of the primary advantages of self-ordering kiosks is their ability to streamline operations and reduce labour costs. By automating the ordering process, businesses can allocate staff to more value-added tasks, such as enhancing customer experience or expediting food preparation.

InTouch Screens specialises in providing businesses with state-of-the-art self-order kiosk solutions, allowing them to optimise their operations and maximise efficiency. Our team would welcome the opportunity to discuss the potential return on investment for you in implementing self-ordering kiosks. We often recommend in-store trials to prove this before rolling out to the larger network.

Empowering Customer Choice and Increasing Revenue

With self-ordering kiosks, customers have the flexibility to explore menu options, customise orders, and discover new items at their leisure. This freedom not only enhances the overall dining experience but also presents opportunities for businesses to upsell higher-profit items.

InTouch Screens offers well-developed and measurable strategies for increasing average order values and helping businesses boost their bottom line while delighting customers with personalised offerings.

Enhanced Accessibility and Multilingual Support

Inclusivity is paramount in today’s diverse society, and self-ordering kiosks play a crucial role in ensuring accessibility for all customers. With features such as larger font sizes and multi-language support, these kiosks cater to a wide range of users, including those with vision impairments.

InTouch Screens prioritises accessibility in our kiosk designs, ensuring that every customer can enjoy a seamless ordering experience.

Speed and Efficiency at Your Fingertips

In a fast-paced world, speed is of the essence, and self-ordering kiosks deliver on that front with lightning-fast throughput. Customers no longer need to wait in long queues; instead, they can place their orders quickly and efficiently, freeing up valuable time for both patrons and staff. Minimal waiting times not only make it more likely that a customer will place an order with a business, but increase the likelihood of repeat business after a satisfying ordering experience.

InTouch Screens’ commercial touch screens are engineered for optimal performance, enabling businesses to serve more customers in less time without compromising on quality.

Captivating Customers with Digital Signage

Beyond simplifying the ordering process, self-ordering kiosks double as powerful marketing tools, thanks to their integrated touchscreen displays.

InTouch Screens’ innovative solutions allow businesses to showcase promotions, advertisements, and product offerings on the kiosk screens, attracting customers and driving sales even when the kiosks are not in use for ordering. This additional revenue stream further enhances the ROI of self-ordering kiosks for businesses.

Simplified Product Management and Expansion

Adding new products to the menu is a breeze with self-ordering kiosks, eliminating the need for extensive staff training or manual updates. Businesses can easily introduce seasonal specials, limited-time offers, or new menu items with just a few taps on the touchscreen interface. Additionally, they can test items in a few stores and then easily roll them out to the whole network.

InTouch Screens provides businesses with the tools they need to effortlessly manage and expand their product offerings, empowering them to stay agile in a dynamic market.

The Competitive Edge of Self-Ordering Kiosks

In today’s fiercely competitive market, businesses must differentiate themselves to thrive. Self-ordering kiosks have emerged as a game-changer, offering businesses a competitive edge by enhancing customer satisfaction, optimising operations, and driving revenue growth. As a preferred Australian kiosk supplier, In Touch Screens equips businesses with the tools and expertise they need to stay ahead of the curve and succeed in an ever-evolving industry landscape.


In the era of digital transformation, self-ordering kiosks have emerged as a must-have technology for businesses looking to thrive in a competitive market. From streamlining operations and increasing revenue to enhancing customer experience and accessibility, the benefits of self-ordering kiosks are undeniable. As a leading Australian supplier of touchscreen kiosks, InTouch Screens is committed to empowering businesses with innovative solutions that redefine the way they engage with customers. Embrace the future of dining experiences with In Touch Screens’ cutting-edge self-ordering kiosk solutions and stay ahead of the curve in 2024 and beyond.

About InTouch Screens

To find out more about selecting the right touchscreen technology for your application, please contact our team of touchscreen experts. InTouch Screen is a leading Australian supplier of commercial-grade touchscreen monitors. We specialise in both touch screen monitors and touch screen kiosks and are able to provide expert advice for your touch screen solution. We have rolled out hundreds of touchscreen projects with thousands of touchscreen installations across Australia. We work with large and small companies and are an approved supplier to all levels of Australian government. 
To find out more about selecting a touch screen supplier, or on how we can support you in sourcing your touch screen solution please contact our touch screen experts. The team at InTouch Screens are standing by to talk to you regarding your next project. Visit our customer Gallery to see some of our latest projects. Chat to our sales team today on 1300 557 219 or email