KIOSKS PROUDLY DESIGNED & MANUFACTURED IN AUSTRALIA

SUNCORP

A DISCOVERY HUB WHERE CUSTOMERS CAN ACCESS END-TO-END SOLUTIONS

Industry: Finance

Location: Sydney, NSW

Overview: In December 2017 Suncorp opened the doors to its new ‘Discovery Store’ in Pitt Street Mall in the heart of Sydney’s CBD, marking a significant step in its journey to create more unique and immersive experiences for customers. The first of its kind in Australia, the Discovery Store has been designed as a hub where customers can come to get help with things they care about most and access end-to-end solutions tailored to life events.

The Opportunity: Suncorp wanted to create a Discovery store as a physical space where customers could be educated and inspired through their entire research and purchase process for large milestone moments like buying a car, a home, an investment property, or retiring.

Solution: To support Suncorp’s objective of creating a social and immersive experience, our partner Engagis created an environment with visual content that could be navigated intuitively and complemented the role of Suncorp staff.

By understanding the customer journey in the physical space, and Suncorp’s objectives, Engagis designed and implemented a number of digital touch points across different zones in the store. Included in the solution were our InTouch large 55” interactive touch screens for customer workshops, 32” medium sized interactive touch screens in meeting rooms for dynamic sales and service conversations and smaller 21.5” touch screen kiosks running a ‘Discovery’ app to help customers through their milestone moments.

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If you would like to discuss your next project, reach out to our Sales Team on 1300 557 219 or email us