The Pros & Cons of a Touch Screen Interface

In this blog we will share the advantages and drawbacks of touch screens.

It will assist you to understand the technology and ascertain which touch screen interface is best for your particular project and required outcomes. 

What is a touch screen interface?

A touch screen works as both an input and an output device. You view the options available to you on the screen (output) and use your finger to touch the option you want (input).

Touch screens are used in many products like computers, mobile phones, tablets and in touch screen kiosk solutions. As you press with your finger on the display it sends a signal to the inputs. 

Touch screen solutions make interaction with these devices seamless by using just a finger or stylus. A touch screen kiosk can display important communications, applications, software and general information. They are manufactured in a wide range of sizes to meet your preferences and business needs. 

A touch screen kiosk can be used for many professional tasks such as managing QSR orders effectively, saving the employees time and effort. Touch screen interfaces have changed the way people engage with products, businesses and human interactions. 

The top features of kiosks are:

  • Making It is easier to operate as users do not need to understand any complicated process. Children, adults and elderly can operate the touch screen with ease. 
  • Helpful to see directions, purchase tickets, view maps and more.
  • They save time as tasks are completed within seconds compared to sending manual inputs through keyboard and mouse. 
  • Viewing of data and effortlessly browsing, all with just one finger
  • Highly durable and efficient, which gives your customers great service and effective results. 

Touch screen interface Pros and Cons are:

The Pros

  • Intuitive interface: Navigate the touch screen interface with the tap of a finger via the onscreen keyboard without having to use arrows or cursors directly.  Pinch, zoom, swipe etc just like you do on your mobile phone. It’s intuitive and fast.
  • Less mess and cords: A touch screen does not require an extra keyboard or mouse to operate it, so with minimal peripheral requirements the workplace is tidier.
  • Availability: Intouch kiosks are readily available in Australia and can often dispatch the next business day. 
  • User Satisfaction: The benefits of touch screen solutions will be seen as visitors and customers engage with the screens. They are fast, intuitive, and even fun. 

The Cons

  • A touch screen works best when the areas being clicked are at least 8mm wide and high. Smaller items may require additional touches to get the click in just the right point.
  • Not all touch screens work with gloves. Check with us before making a purchase if you need a solution that works with a glove.
  • Touch screen keyboards work well for small amounts of text. But they can feel a bit clunky if you need to type large paragraphs. In this case some of our customers add a stainless steel keyboard to their kiosk.
  • A touch screen costs more than a monitor with no touch capabilities. In some cases consumer grade touch screens don’t cost much more, but if you want a reliable, accurate touch screen that will last, the cost is definitely more.

What are the things you must consider before purchasing a touch screen?


It is crucial to know where you will be using your device – some touch screens and kiosks are not built for outdoor use for example. Knowing this will help determine the best touch screen product to use. 


It is important to know your budget before investing in a touch screen device. Weigh up what features and functionalities are important to your business. 


Consider the location of where you want to place your kiosk or touch screen before making your purchase. Some kiosks for example are higher than other, or take up more floor area, making them more suitable for certain retail locations. Select a touch screen or kiosk option that fits your space perfectly and provides you with ease of accessibility. 


Consider the features you require from the touch screen. For example do you need it to display information, accept EFTPOS payments, display wayfinding information, engage in a software application or stream videos. Make your choice after considering all the elements of using a touch screen device. 

Where are touch screen kiosks used?

  • Digital Wayfinding Directory: Help your visitors locate a place or person with minimal stress and time. Free up staff. Very popular in hospitals and shopping centres.
  • Payment Terminals: This allows the users to pay their bills or place orders through the touch screen kiosk. These touch screen solutions are efficient and help process payments easily. 
  • Document Management: Store all work-related documentation in one place. A document management kiosk allows users to access documents in seconds. Search, browse, print and validate documents at the touch of a finger. 
  • Product Promotion: These kiosks can be used in retail, libraries, airports or museums. Develop engaging experiences for customers and allow them to learn about your products. 
  • Visitor and Contractor Management: Visitors can self-register and badge themselves when they attend your site in a matter of seconds. This frees up reception staff to perform other important tasks. 

Finding the right manufacturer and best touch screen kiosk solution for your requirement can sometimes be a laborious job. There are lots of cheap touch screens and touch screen kiosks out there with dubious quality, and poor support. Speak to our team of experts and we will guide you through the process of finding the best solution to your unique requirements.