Touch Screen Monitors in Outpatient Hospitals and Clinics

Saving time and improving patient experiences

With advances in the medical field, it’s only natural that the number of patients in Outpatient Hospitals and clinics is growing every year. While medical advances are great for patient care, it does add pressure to healthcare workers who are faced with busier schedules and more patients to see. There are many hospitals and clinics around Australia that are managing the increase in outpatient numbers by automating processes, especially those that can become self-service, with the use of our touch screen monitors and touch screen kiosks. Let’s take a look at how touch screens are being used in Outpatient Hospitals and clinics today and the most popular models.

Accessible Touch Screen Solutions

One point to note before we get into the finer details is that touch screen monitors and touch screen kiosks are suitable for those who may have accessibility needs or face language barriers.

All of our touch screens feature the latest 10-point multi-touch technology that allows patients to pinch, pan, and zoom the screen for ease of reading. This allows patients with vision impairments or those that cannot access their glasses, to easily use the touch screens.

Our Australian in-house design team has also designed a touch screen kiosk suitable for use by seated patients in wheelchairs and for those standing. The carefully considered ergonomic design features a screen height angled at 40 degrees making it accessible and comfortable for everyone to use. We also offer a range of wall or desk mounting options for our touch screens so they can be conveniently placed for patients and healthcare workers to use.

Language barriers can be overcome by allowing patients to choose their preferred language, which may eliminate the need for an interpreter. And some of our range can also accommodate built-in speakers if required.

How Outpatient Hospitals and Clinics Use Touch Screen Monitors and Touch Screen Kiosks

  • Main entrances / Reception areas
    • Check-in Kiosks – Outpatient hospitals and clinics use check-in kiosks to greet patients on arrival. Self-service kiosks reduce the need for reception staff to manually check patients in for their appointment saving lots of staff time. Check-in kiosks can also reduce long queues which leads to a better patient experience.
    • Wayfinding Kiosks – Offering a digital navigation experience, wayfinding kiosks are used to help patients find their way to the right waiting room or consultation room.
  • Pre-consultation
    • Upon arrival outpatients are often asked a series of questions prior to meeting with a doctor and specialist. Traditionally patients have been asked to complete a paper questionnaire, however outpatient hospitals and clinics are realising the benefits of using touch screen technology instead. Not only is information captured more accurately, as it is legible, but the information is stored directly in the patient’s hospital records, and can be instantly retrieved by any healthcare worker.
  • Medical consultation rooms and patient records
    • Touch screens can be used in consultation rooms as educational tools where healthcare workers can explain conditions, procedures and treatment plans to patients using visual resources.
    • Healthcare workers can use touch screens to instantly look up a patient’s record and add notes directly to their file. Being able to access information in real time is extremely important, especially between treating physicians who need to communicate quickly and accurately with each other.
    • Patients can use touch screens to order food or to access the patient entertainment system while they wait for their procedure or while they recover.
  • Patient feedback
    • Touch screen monitors are a great way to collect important feedback through surveys at the end of a patient’s visit. Data collected helps to understand a patient’s experience for the purpose of improving services and patient care. Collecting information digitally saves administration time in collating the responses, and provides more accurate data as it is legible.

Touch Screen Monitors and Touch Screen Kiosks being used in Outpatient Hospitals and Clinics

Here are some of our most popular touch screen products that have been installed in outpatient hospitals and clinics around Australia. Many of our clients have also taken great comfort in knowing that we are an Australian company who design, build and manufacture our kiosks right here in Australia. They trust our products and are often impressed at our quick delivery time as we generally have stock on hand ready to ship within 24 hours.

Check-in Kiosk

The KIO190VRT-19”Visitor Registration Kiosk is the most popular check-in kiosk that we have installed.


Key features:

  • Small footprint with elegant slimline design
  • 10-point multi-touch technology supporting gestures link pinch, pan, and zoom
  • Flush finish for ease of cleaning
  • Robust construction ideal for high-traffic areas
  • High-definition camera for photo capture
  • Built-in stereo speakers
  • QR/barcode scanner
  • Tamper-proof housing
  • Branding opportunities
  • 3-year RTB warranty

Wayfinding Kiosk

The KIO420L-42” touch screen kiosk is used in outpatient hospitals and clinics to help patients find their way around, whether it be to the right waiting room, consultation room, or to the cafeteria. The KIO420L has a large bezel-free touch screen and the ergonomic design we spoke about earlier, making it the ideal kiosk for use by seated or standing patients.


KIO420L-42" Wayfinding Healthcare Kiosk

Key features;

  • 10-point multi-touch technology supporting gestures link pinch, pan, and zoom
  • Commercial grade protective toughened glass
  • Flush finish for ease of cleaning
  • Free-standing design for ease of placement
  • Option to add overhead signage panel
  • Key lockable access door and tamper-resistant design
  • Durable powder-coated finish with branding opportunities available
  • 3-year RTB warranty

Touch Screen Solutions

It’s very common to find a range of screen sizes used in outpatient hospitals and clinics. Our touch screen range, from 10” to 55”, provides the ability for small screens to be used in smaller consultation rooms, and larger screens to be used in larger spaces. Our clients often comment on the consistent design features between different screen sizes. All screen sizes, whether used in landscape or portrait orientation, feature edge-to-edge glass and are finished with an elegant silver trim.

Touch Screen rangeKey features;

  • Minimalist design
  • Edge-to-edge glass for ease of cleaning
  • Fast, responsive 10-point multi-touch technology
  • Driver-free, plug and play operation for Windows 10 and 11
  • VESA holes on the rear for flexible mounting options
  • Guaranteed for consistent 24/7 operation and covered with a 3-year warranty

Understandably you may have some concerns about using touch screen monitors in this COVID environment, if so, please read our article on Using touch screens in a COVID environment. You’ll see that we have supplied 200+ touch screen kiosks to NSW Health during the mass vaccination period, which is in addition to the hundreds of touch screens and kiosks we have already installed in over 90 hospitals Australia-wide for other solutions.

If you would like to join the hundreds of hospitals and clinics around Australia that are automating some of their processes to save time and money, and improve patient care, please don’t hesitate to get in contact with our sales team who would be happy to work with you to find the right solution. Drop them a line [email protected] or call 1300 557 219 today.