Touch screen kiosks: Changing the experience for hospital patients and visitors

Streamlining processes to save time

The healthcare industry is constantly being recognised for introducing new technology into their hospital facilities for the benefit of their patients and visitors. One such technology is the use of interactive touch screen kiosks. Hospitals are finding that touch screen kiosks are having a very positive impact by providing quick and easy access to information, streamlining check-in and check-out processes, and reducing wait times amongst other benefits. Here we will explore how touch screen kiosks can change the experience for hospital patients and visitors, and which touch screen kiosks will get the job done quickly.

Improving Experiences with Touch Screen Kiosks

Patients and visitors interact with hospital staff on so many occasions while at a hospital, however when staff are so busy this can be quite frustrating for patients and visitors. Here are some of the ways that touch screen kiosks can bridge the gap between busy healthcare professionals and their patients.

Streamline check-in

Touch screen kiosks have the ability to streamline check-in and check-out processes for hospital patients and visitors. Hospitals are often busy places, and the check-in and check-out process can be very time-consuming. With touch screen kiosks, patients and visitors can quickly and easily check-in for appointments, fill out forms, update their personal information, and make payments. This can greatly reduce wait times and improve overall efficiency and patient satisfaction.

Record accurate information

An automated check-in process allows patients and visitors to answer a set of predefined questions. Information is recorded digitally, reducing the need for manual data entry and eliminating the potential for errors. Important information can easily be captured based on a patient’s specific needs, such as providing dietary information for patients with any dietary restrictions.

Provide directions

Most hospitals are quite large and while signposted, it can be easy to get lost. Wayfinding kiosks can provide patients and their visitors with digital maps so they can easily find their way around. Directories can list each of the doctors and specialists on-site, with directions to their rooms, as well as show where wards are along with bathroom facilities, cafes, and gift shops. Wayfinding kiosks are often placed at hospital entrances and in high-traffic areas.

Increase access to information

Touch screen kiosks can provide instant access to information. Often patients or visitors have questions about visiting hours, parking options, the onsite pharmacy, chaplaincy, gift shops, and local services like hairdressing, massages, and other personal services. Touch screen kiosks can easily provide this information, and more, without the need for medical staff assistance. This not only saves time and eliminates the need for patients and visitors to wait in line for assistance, but it also helps patients feel more in control of their experience. Touch screen kiosks can operate 24/7 allowing patients to access information at their convenience.

Save healthcare professional’s time

Implementing self-service solutions for patients and visitors relieves medical staff from having to provide assistance. In turn, this frees up their time to focus on more critical tasks, such as patient care.

Improve communication by providing real-time updates

The information available in touch screen kiosks can be easily updated by hospital staff, making sure that patients and visitors have access to the latest information at all times. In turn, information entered by patients and visitors is instantly available for hospital staff to access.

Improve ambiance

Touch screen kiosks can improve the overall ambiance of a healthcare facility. Our new slimline range of touch screen kiosks offers a sophisticated modern design that creates a welcoming environment for patients and visitors. The interactive capabilities of a touch screen and the ability to provide real-time information can help to reduce stress and anxiety for patients and visitors, making their experience more positive overall.

Collate feedback

Survey kiosks placed near hospital exits can quickly capture patient and visitor feedback. Often people feel very satisfied if they have been able to share their views. This is important data for any hospital that wants to continuously improve its patient and visitor experiences.

Touch Screen Kiosks for Hospitals

For check-in
The KIO190VRT visitor registration kiosk is ideal for checking patients and visitors into hospitals. The slimline design has a small footprint and features soft curves, smooth tapers, and a flush industrial glass finish, giving it a sophisticated look and allowing for ease of cleaning.


Key features

  • Industrial printer for visitor passes
  • High-definition camera for photo capture
  • Stereo speakers to assist hearing-impaired patients
  • QR/barcode scanner for regular visitors
  • Tamper-proof housing, ideal for public spaces
  • Toughened glass for high-traffic areas
  • Robust steel construction with a durable powder-coated finish
  • Branding opportunities

For Wayfinding and Navigation

The KIO430L-Slim Wayfinding kiosk boasts a large 43” commercial-grade touch screen with one of the slimmest bezels on the market today for maximum visual impact. Ideal for high-traffic areas, hospitals place this kiosk near entrances and in key locations to help patients and visitors quickly and easily find their way around.

KIO430L-SLIM Touch Screen Kiosk
Key features

  • 10-point multi-touch technology for fast, reliable performance
  • Supports pinch, pan, and zoom for those who require additional assistance
  • Easy to use for both seated and standing patients
  • High clarity display with protective toughened glass
  • Effortless to clean with alcohol/isopropyl products
  • Free-standing design with the option to bolt down the baseplate
  • Tamper-resistant, key lockable side access panel
  • Branding opportunities

For patient and visitor information and surveys

The KIO215P-Slim is one of our newest touch screen kiosks. The sleek kiosk design offers a small space-saving footprint with a large 21.5” portrait screen. This kiosk is perfect as an information kiosk providing patients and visitors with answers to all of their questions, and receiving their feedback.

Key features

  • Sophisticated floating screen design
  • 10-point multi-touch technology supporting simple finger gestures of pinch, pan and zoom for ease of use
  • Built-in speakers ideal for visual or hearing impaired patients
  • High clarity display with protective toughened glass ideal for continuous use
  • Robust steel construction for high-traffic areas
  • Key lockable access door, tamper resistant design
  • Optional extras include magnetic card reader, QR/ Barcode scanner, thermal receipt printer, fixed & adjustable camera mounting options, and EFTPOS payment terminal bracket so the kiosk can be tailored for your application
  • Branding options available

InTouch Screens

During COVID we supplied 200+ touch screen kiosks to NSW Health during the mass vaccination period to improve patient experiences. The kiosks were used to streamline the patient check-in process and reduce wait times. These kiosks were in addition to the hundreds of touch screens and kiosks we have already installed in over 100 hospitals Australia-wide for other solutions. Take a look at who some of our healthcare customers are.

Touch Screen Kiosks Can Really Transform the Healthcare Industry

With so many benefits for hospital patients and visitors, from when they arrive to when they leave, it’s clear that touch screen kiosks can play a vital role in transforming the healthcare industry by providing better experiences.

If you would like to discuss how touch screen technology can improve your patient and visitors’ experiences, please don’t hesitate to get in touch with our sales team. Drop them a line at [email protected] or call 1300 557 219 today.