Understanding the Business Benefits of Touch Screen Kiosks

Long-term solutions creating continuous improvements

Touch screen kiosks are changing the way businesses are operating. Technology advancements are quickly becoming a core aspect of business strategies for companies that are focused on long-term growth and continuous improvement. Improving customer service, creating business efficiencies, and reducing overall costs are what most businesses aim to achieve. Let’s take a look at how touch screen kiosks are fast becoming the tool that helps to boost business, what the biggest benefits are, and some of the newest touch screen kiosks available on the market today.

What are Touch Screen Kiosks?

Firstly, let’s look at what touch screen kiosks are. A touch screen kiosk is a standalone structure that houses a touch screen interface. They are as much an input device as they are an output device providing information to customers and gathering important business insights. In today’s fast-paced environment, interactive touch screen kiosks are often placed in high-traffic areas to allow customers to serve themselves.

Who is using Touch Screen Kiosks and How

Touch screen kiosks can be used for so many applications, across so many industries, from engaging customers and improving sales to streaming processes and increasing profitability in a business.

  • QSR and retail
    • Quick service restaurants and retail outlets use self-order and self-pay kiosks to allow customers to serve themselves. Businesses can really reap the rewards here.
      • Customers experience shorter wait times and higher levels of satisfaction from being able to serve themselves. Automated processes lead to repeat business as customers know what to expect and appreciate the good quick service.
      • Staff save time through repetitive tasks being automated allowing them to focus on other customer facing responsibilities.
      • And very importantly, businesses can track information like purchase trends, busy periods, and stock levels to be able to make informed business decisions.
    • QSR and retail outlets also use kiosks for product promotion and to encourage upselling with already engaged customers.
  • Councils and Government
    • Councils and governments use visitor management kiosks to check-in those who visit the premises. Check-in kiosks can be configured to scan passes, take photos and even print self-adhesive name badges. Security teams take great comfort in knowing who is onsite at any given time which is especially important in the case of an emergency.
    • Councils use touch screen kiosks in libraries for document management and to allow customers to search for resources and borrow them themselves. Receipts can be printed or emailed so customers know when to return the resources to avoid late fees.
    • Government service centres, like Service NSW, use our touch screen kiosks for queue management. Customers are asked a few questions on arrival before taking a ticket to wait for the right customer service attendant to assist with their query. This allows customers to be served quickly by the correctly trained staff member. Service NSW also uses touch screen kiosks for L-Plate & P-Plate Driver Knowledge Tests and self-service transactions.
  • Healthcare
    • The healthcare sector uses touch screen kiosks for queue management in busy reception areas, and to allow patients to advise they have arrived for their appointments in areas like outpatient clinics.
    • Many large hospitals use wayfinding kiosks to provide patients with an easy way to look up where they need to go. Digital maps allow patients to search for directions to wards, specialists, and other areas within the hospital grounds.
  • Workplaces
    • Workplaces use check-in kiosks to manage onsite visitors and contractors. Some kiosks can even be adapted with built-in speakers or headphones so new visitors can complete an induction on arrival.
  • Educational Facilities
    • Educational facilities like schools and universities use touchscreen kiosks for visitor management much like councils and governments do as mentioned above.
    • Often educational facilities have large footprints so they find that wayfinding kiosks help students and visitors to find their way around. Using wayfinding, or directory kiosks as they are often referred to, removes the need for information desks to answer ‘how do I get to’ style questions.
  • Tourism
    • Tourism outlets use kiosks for a variety of tasks;
      • Self-pay kiosks can be used to pay entry fees or pay for parking
      • Check-in kiosks are used in airports to advise of a travellers arrival and print boarding passes.
      • Wayfinding kiosks help to provide directions
      • Show times, upcoming events or products can be advertised

Benefits for the Business

As you can see, there are many uses for touch screen kiosks within a wide range of businesses. Here is a quick snapshot of the biggest benefits our business customers experience through integrating touch screen kiosks into their workplace;

  • Centralisation of data
  • Reduced paperwork
  • Increased productivity
  • Automated processes
  • Improved customer engagement
  • Increased sales
  • Better communication
  • Streamlined workflows
  • Improved user experience
  • Easy data sharing
  • Real-time data collection

What is Kiosk Mode?

An important feature to mention is Kiosk Mode. Kiosk mode allows you to configure a touch screen kiosk for a single application. This prevents users from being able to use the touch screen kiosks for any other purpose than what you intend it to be used for. Users can not exit the application either making it a dedicated kiosk for the specific use you have set it up for. Multi-app kiosk mode can also be used to access multiple applications. Users can only access the preconfigured applications that you want them to use.

New to the InTouch Touch Screen Kiosk Range

These are the four newest touch screen kiosks that we have recently added to our range. They are designed, manufactured and assembled right here in Australia so we can deliver the kiosks to you quickly. All of our kiosks also come with a 3-year RTB warranty.


The sleek KIO215P-Slim kiosk combines a large viewable screen area of 21″ with a solid but space-saving footprint. This kiosk is ideal for self-check in, queue management and surveys where floor space is limited. 


The KIO215L-SLIM touch screen kiosk is perfect for queue management, or self-order and payment kiosk. The slimline kiosk has an incredible form factor and has a floating screen design, which only adds to the experience. 


KIO320P SLIM Kiosk


The KIO320P-Slim is our newest touch screen kiosk. It’s ideal for queue management, self-payment, document management, and can be configured for many other uses. The visually appealing slimline design has soft corners, smooth tapers and edge-to-edge glass making it suitable for almost any environment. 


The KIO320L-Slim 32″ landscape kiosk is one of our newest touch screen kiosks in our range. The clever design draws your customers in with its incredible form factor. Ideal for so many applications including queue management, self-order, visitor and contractor management to name a few.

If you would like to find out which touch screen kiosk is right for your business, please don’t hesitate to get in contact with our sales team who would be happy to work with you to find the right solution. Drop them a line [email protected] or call 1300 557 219 today.